Deposit

A non-refundable deposit is requested to secure your dates at the time of booking. The amount may vary and depend on any promotional offers at the time.

Balance

The balance must then be paid no later than 4 weeks before the arrival date, unless otherwise stated.

If the balance is not received in full by the due date, then your holiday will be treated as cancelled and any monies paid in addition to your non-refundable deposit, will also become immediately non-refundable.

Cancellations

All cancellations must be notified in writing and are subject to the following cancellation charges:

Within 4 weeks of arrival - 100% of total booking value

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Refunds may be given at owners discretion if the cancelled dates can be rebooked. This is not guaranteed in any way.

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Damages, Lost Items  & Breakages

A refundable damage deposit may be requested of £100 prior to arrival and refunded to you within 14 days of check-out as long as no damage is found.

We reserve the right to retain all or part of damage deposits if damage is found to the property, internally or externally, to interior furnishings, linen, towels, fixtures, fittings, appliances or any other item or feature of the premises, as well as for damage to keys or replacement of lost keys.

Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them.

If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. 

If there has been any damage or breakages during your stay, caused by either yourselves or dogs, we would be grateful if you could report them honestly and promptly to us, especially before check-out, and provide any photographs and further information. We value your honesty in being able to rectify any issues as quickly as possible before we host the next guests.

Dogs

Up to 2 dogs are allowed at owner discretion. Dogs are not allowed on the bed (unless own bedding is brought) and throws provided must be used to protect all other furniture. You are welcome to bring your own dog beds and blankets. Guests are responsible for cleaning up after their dogs. Dogs must not be left unattended and are the responsibility of the owner at all times during their stay. Dog sitting services are available should you wish at no extra cost. Dogs must be prevented from barking at, chasing, or worrying neighbouring livestock at all times and must be kept under control when using footpaths through neighbouring fields. 

General Terms

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

Bookings cannot be accepted from persons under eighteen years of age. The owner reserves the right to refuse a booking without giving any reason. We reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

Guest occupancy numbers apply at all times for up to 2 guests and up to 2 dogs. Additional guests are not allowed. Additional dogs by prior discussion only.

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The owner reserves the right to make a charge to cover additional cleaning costs if you or your guests or dogs leave the property in an unacceptable condition.

Utilities (electricity, including heating, and water) are included in the let but are subject to a fair usage policy for domestic household use only (excluding charging vehicles). Excessive use of electricity, including heating, and water, will be charged at current rates. EV charging is available on site and will be charged per usage.

No compensation will be given for any temporary outage of electricity, water, heating, internet connection, television service or any other service provision outside of the owners control.

The owners are not responsible for the loss of any personal belongings, valuables or property and equipment of the guest.

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

Any problems or complaints which the client may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right as soon as possible. Any complaints not reported to us at the time and only reported after the client has returned from holiday will not be considered by the proprietor.

Please do not move any furniture from one room to another.

Please remove shoes upon entering the house.

Please lock the doors and close the windows when you leave the property unoccupied.

The client may in no circumstance re-let or sublet the property, even free of charge.

All inventory must remain in the property and not be taken to another property.

Guests are responsible for the safety and security of their dogs at all times. Never leave dogs alone in the property at any time.

We ask all guests to enjoy the facilities and treat the property with the same respect, care and attention as they would their own home.

Arrivals & Departures

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

Check-in: Arrival is from 15:00, unless otherwise agreed.

Check-out: Guests are required to vacate the rental by 10:00am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. 

Keys: Keys are to remain in the possession of the primary guest at all times during the stay. The keys should never be replicated or left out of the care of the primary guest. All keys must be returned to the key safe in their entirety before departure and the key code scrambled. Lost keys and replacements will be charged to the guest.

Parking: There is a private parking space for 1 car. Cars are parked at your own risk and we do not accept liability for damage. We kindly ask that you ensure cars don’t block access to other properties.

Helpful Information such as local places to visit, and details about the cottage are provided in our Digital Welcome Guide, including instructions for appliances within the property.

House Rules

By placing your booking directly, you agree to be bound by our House Rules:

Fair usage policy applies to electricity, including heating, and water, as mentioned earlier in the terms. Excess usage will incur extra charges to the guest.

EV charging from domestic sockets is strictly prohibited due to the risks involved, the pressure on the electrical supply and the fact that it is not covered by insurance providers in respect of electrical fires, slips, trips and falls due to trailing cables on a public footpath. If you are found to be charging your Electric Vehicle from a domestic socket, you will be asked to leave immediately and a surcharge may apply to cover any potential insurance claim and additional electricity costs. We have a non-tethered EV charger on site for guest usage. Guests will be charged per use.

Please respect our neighbours in this quiet rural area and try to keep noise levels to a minimum, especially between 9 pm and 8 am.

No parties or events – the maximum number of persons using the accommodation at any time must not exceed 2 people and only those listed on the booking form can occupy the property.

We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

The Lavendrye Barn premises are strictly NO SMOKING and NO VAPING areas. Smoking is strictly prohibited and will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning incurred will be chargeable to the lead guest.

Candles are not allowed inside the property.